At Mendu Herbs, we strive for 100% customer satisfaction. If you are not completely satisfied with your purchase for any reason, we offer the option to return or exchange your product within 14 days of receipt, under the following conditions.

Conditions for Returns:

1. Return Period: You have the right to return your order up to 14 days after receipt without giving a reason. 2. Shipping Costs: The costs of returning the product to Mendu Herbs are your responsibility. We recommend using a trackable shipping method. 3. Condition of the Product: To be eligible for a return, the product must be in the same condition as you received it. The product must be unused, undamaged, and returned in the original packaging.

Return Process:

1. Contact Us: Before returning a product, we ask that you first contact our customer service via retour@menduherbs.com. This way, we can provide you with all the necessary information for a smooth return process. 2. Return Shipment: Carefully package the product and include the original packing slip if possible. Clearly write the return address on your package: Mendu Herbs, Rembrandtlaan 16, 5156JG Oudheusden. 3. Refund: After receiving and inspecting the return, we will inform you of the approval or rejection of your return. If approved, the purchase amount will be refunded to your account within 14 days of receipt of the return.

If you have any questions about the refund policy or the process, please feel free to contact our customer service. We are here to help you! Thank you for your trust in Mendu Herbs.