Return Policy

At Mendu Herbs, we want every customer to be completely satisfied with their purchase. If for any reason you’re not, you can return your product under the following conditions.

1. Return Eligibility

You may return your item within 30 days of receiving it for any reason, and returns are entirely free of charge.

Items must be unused, unopened, and in their original packaging.

Returns that do not meet these conditions may be refused.

2. How to Start a Return

Please contact our team before returning any item to ensure smooth processing:

· Email: returns@menduherbs.com

Once your return request is approved, we will provide the correct return address and instructions.

3. Return Shipping

We cover all return shipping costs, whether it’s a standard return or for damaged/faulty items.

We recommend using a trackable courier to ensure safe delivery.

4. Refunds

After we receive and inspect your return, we will notify you of approval or rejection.
Approved refunds are processed within 14 days of receipt, using the original payment method.

5. Faulty or Damaged Items

If your product arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no extra cost.

6. Contact Details

Mendu Herbs UK Returns
Email: returns@menduherbs.com
Customer Support: support@menduherbs.com
Website: www.menduherbs.co.uk